Subscribe
Call Us Today: (609) 392-3666

Ombudsman Process

WHAT IS THE MCAR OF REALTORS® OMBUDSMAN PROGRAM? Ombudsman Procedures adopted by the MERCER COUNTY ASSOCIATION OF REALTORS® are intended to provide enhanced communications and initial problem-solving capacity to the professional standards process. MCAR is charged with the responsibility of receiving and resolving ethics complaints, and hearing arbitration disputes filed against its’ members. An Ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues.
A

HOW WILL I KNOW TO ASK FOR AN OMBUSDMAN? Many complaints do not expressly allege violations of specific articles of the Realtor® Code of Ethics and may not concern conduct related to the Code. Some complaints are transactional, technical, and procedural questions that can be readily responded to. Some complaints are due strictly to lack of communication. These types of issues may be appropriate for the Ombudsman program.
A

WHAT ARE REALTOR® OMBUDSMAN BENEFITS? You can receive non-judgmental real estate related information in a timely manner and at no cost.
A

WHAT THE OMBUDSMAN WILL NOT DO? Adjudicate/make the final decision; Give legal advice; Determine who is right or wrong; Disclose communications – Process is CONFIDENTIAL;

Make any written record of discussions and/or agreements.
A

WHO ARE THE OMBUDSMEN? REALTORS® appointed to be Ombudsmen must: Meet criteria for extensive real estate experience; Demonstrate objectivity; Participate in a training program; and Possess extensive knowledge of the Realtor® Code of Ethics, license law and best practices.
A

HOW DOES THE OMBUDSMAN PROCESS WORK? The MCAR Professional Standards Administrator will assemble information to be sent to the MCAR Ombudsman via e-mail. This information may include:

Name, phone number and role of the complainant (that is, buyer, seller, broker, etc.)

Name, phone number, and role of the respondent (that is, broker, principal broker, office manager.)

If the respondent is a broker, the name of principal broker and/or managing broker.
A
The MCAR Ombudsman will make all necessary contacts in an attempt to resolve the complaint. If the Ombudsman efforts are effective, there is no further action necessary. If the efforts are not successful in resolving the Complainant’s issues, the Ombudsman will advise the Complainant about the next step(s) in the complaint process.
A

If you wish assistance from an Ombudsman, please click here for a form.

Weekly News

  • Weekly News, Monday, September 18th, 2017
    Upcoming Designations and Educational Seminars . CLICK HERE TO REGISTER. ( To pay for your class use your (NRDS#) as log in and the password is “welcome” all lowercase. If...
    Read more
  • HomeFront Back-To-School Backpack Drive Thank You
    HomeFront Back-To-School Backpack Drive: We would like to thank the following members and offices for their generous donations. We collected over 275 backpacks and supplies. Members and Offices are listed...
    Read more
  • MCAR Municipal Spotlight: August 2017
    MCAR Municipal Spotlight: August 2017   Princeton Approves Storm Water Rules In late June, Princeton Council approved changes to its storm water management rules that require residents putting in a...
    Read more
  • Weekly News, Monday, August 21st, 2017
    LAST DAY: HomeFront Backpack challenge: BACK TO SCHOOL. Donate a backpack filled with suggested school supplies: pens, pencils, pencil erasers, notebooks, loose-leaf paper, index cards, binders, crayons, markers, scissors, rulers,...
    Read more
  • Weekly News, Monday, August 7th, 2017
    HomeFront Backpack challenge: BACK TO SCHOOL. Donate a backpack filled with suggested school supplies: pens, pencils, pencil erasers, notebooks, loose-leaf paper, index cards, binders, crayons, markers, scissors, rulers, folders, and...
    Read more
  • Weekly News, Tuesday, August 1st, 2017
    HomeFront Backpack challenge: BACK TO SCHOOL. Donate a backpack filled with suggested school supplies: pens, pencils, pencil erasers, notebooks, loose-leaf paper, index cards, binders, crayons, markers, scissors, rulers, folders, and...
    Read more
  • Weekly News, Monday, July 24, 2017
    HomeFront Backpack challenge: BACK TO SCHOOL. Donate a backpack filled with suggested school supplies: pens, pencils, pencil erasers, notebooks, loose-leaf paper, index cards, binders, crayons, markers, scissors, rulers, folders, and...
    Read more

Upcoming Events